Terms and Conditions
Before using this website, please read the following terms and conditions of use. This site is intended for legal aged audiences only. If you are not at least 21 years of age you are not authorized to use this website. By agreeing to the terms and conditions of use and continuing to use this website, you acknowledge that you are at least 21 years of age. The products listed are intended for adults of legal vaping age who wish to try an alternative for smoking or new products. Please use extreme caution and moderation with these products. It is not our intent to promote the misuse of smoking, nicotine, or any other form of product abuse on this website. We do not take any responsibility for the effect these devices may have upon use. Information may be changed or updated without notice. Access and use of this site are subject to the following terms and conditions and any other applicable law. Do not use this site if you do not agree to the terms and conditions. HotPuff and the content in its entirety included in this site is including but not limited to graphics, text or code is copyrighted as a joint work under the United States and other copyright laws, and is the property of www.hotpuff.com. The joint work includes work that is licensed to www.hotpuff.com. Copyright 2019, www.hotpuff.com. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.hotpuff.com or purchasing www.hotpuff.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.hotpuff.com.
Charges from this website will show as HotPuff on your credit card billing statement
RESTRICTIONS ON ACCESS AND USE
Age Restriction. You must be at least 21 years of age and a tobacco consumer to access this Site. We restrict our Site and marketing contact list to individuals who have certified that:
- they are tobacco consumers,
- they are 21 years of age or older,
- they want to be added to our contact list in order to receive content, offers, and advertising from a tobacco company, and
- they understand that providing false information may constitute a violation of law.
Before a certified adult tobacco consumer is added to our marketing contact list, we independently verify that the tobacco consumer is 21 years of age or older.
Geographic Restrictions. You agree that you will not access this Site from any territory where the content or use of the Site is illegal. You are solely responsible for complying with all applicable local laws.
Warranty Disclaimer/Liability Limitation
The materials and products on this site are given “as is” without any warranties unless written in the description of a product. We at www.hotpuff.com do not represent or claim that all products will be defective free and will be fixed if so.
We at hotpuff.com are not liable for any damages that result from products such as chargers, atomizers, mechanical mods, batteries, or any other electronics that are used in conjunction with these products. Furthermore, consequential and incidental damages are not covered under this warranty.
For lithium batteries, we cannot control the way they will be used, charged, discharged or stored after purchase, hotpuff.com offers no warranty to lithium battery/batteries or any type of rechargeable batteries, separate or contained within the device, other than the battery working correctly upon first charge. We are not responsible for any damages for any type of batteries due to the cause of usage or short-circuited. Please make sure that you understand how lithium and rechargeable batteries as well as devices that contain lithium rechargeable devices work. Use them at your risk. These products contain a chemical known to the state of California to cause cancer and birth defects or other reproductive harm.
We recommend that you do intense research on each product before purchasing. Please make sure you know how to learn all the safety rules for all batteries, rebuildable atomizers, advanced devices or any other products that we sell. Due to the nature of these products, they are not guarantee in term of leaking and other variables such as taste, vapor production and more. hotpuff.com and hotpuff.com’s parent and subsidiary companies do not take any responsible for any risk of using the products.
HotPuff cannot and does not revise all communication and content posted by users who access our site. We are not responsible for the materials users have created. Despite that, www.hotpuff.com ensures the right to block or dismiss communications that are abusive, fraudulent, misleading, in defying of a copyright, trademark, which is inadmissible to www.hotpuff.com to our own discretion.
To accommodate our customers, www.hotpuff.com may link to sites operated by third parties, which mean we have no control over these sites. They are independent from www.hotpuff.com. Websites provided are for your benefit and will have to access them at your own risk. However, we look to validate the righteousness of www.hotpuff.com and the links we post so feedback is much appreciated regarding our third-party links.
Your hotpuff.com Account
When you use this site, you are responsible for maintain the confidentially of your account as well as your password. You agree to accept all responsibility for the activities that occur within your account and password. hotpuff.com and all of hotpuff.com’s parent are not responsible for any misuse of your account. hotpuff.com only sell to legal age and adults of smoking age, who can purchase using credit card or any type of payments. If you are under the legal age, www.hotpuff.com and its affiliate will have the right to refuse service, terminate all of the accounts immediately.
Shipping and Handling
There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, an email tracking will automatically send out when the package is ready for shipment and sent to USPS for shipping deliveries. All shipping transit times are estimated delivery time and not guaranteed.
Due to high volumes of packages that USPS receives, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of HotPuff and must be resolved by contacting USPS directly.
In some instances, large orders of high value are subject to be shipped out with Signature Confirmation at delivery by USPS. This ensure the package is safely delivered to the correct destination. if you have any questions regarding high value orders, please email our Customer Service team and we will assist you immediately.
Risk of Loss
All of your purchases from www.hotpuff.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items will pass to you upon delivery to the carrier.
Term and Termination
When accessing this site or completing registration or shopping access, you are application to all of these terms and conditions. hotpuff.com may terminate these terms and conditions, or any part of them, without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Reward Points cannot be redeemed for cash or cash equivalent or applied to past purchases. The Reward Points can only be used towards a future purchase at www.hotpuff.com.
All international customers must be aware of the customs and importation laws for their respective country. Furthermore, all duties, taxes, and VAT fees are not covered and customers are responsible for these payments. HotPuff is not responsible for any packages that are siezed or stop by the authorities, or any fees that are required for international duties. In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments. Please contact your local authorities for more rules and regulations in regards to electronic cigarettes and vaping products.
In the event that hotpuff.com is mistakenly listed at an incorrect price, typos or any information regarding to any product or any page, hotpuff.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. hotpuff.com reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, hotpuff.com shall issue a credit to your credit card account in the amount of the incorrect price. Although we make all reasonable efforts to ensure that the content of the Website is updated and corrected, HotPuff makes no warranties as to its accuracy.
You agree to indemnify, defend, and hold harmless hotpuff.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Caution: When working or handling with all rechargeable batteries, there are always risk due to its characteristics and may explode or burn if mishandled. Please make sure that you have enough knowledge on Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable cells in charging, discharging, assembly, storing as well as under any circumstances. Always pay carefully attention when batteries are being charged. Never leave any batteries or chargers unattended while in use. Always charge batteries on fire-proof surface and prevent charging on wood or carpet surface. hotpuff.com is not responsible for any damage of any modification to the batteries or charges in any shape or form. We are not responsible for the damage of any damage caused by misuse or mishandling of Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable batteries.
To learn more about proper storage and care for rechargeable batteries, please visit this website: Battery University
We reserve the right to refuse service to customers that, in our sole discretion, violate any HotPuff terms or policies.
Modification of These Terms
We reserve the right, at our complete discretion, to change these Terms and Conditions at any time for any reason, without notice or obligation. By entering this Website, you will be bound by any such revisions we make to the Terms and Conditions. Your continued use of this Website following the posting of changes to the terms or other policies means that you acknowledge and accept the changes.
Purchases by Minnesota Residents
Minnesota residents may be required by the Minnesota Department of Revenue to pay additional taxes and fees due as a result of their purchases from HotPuff.
We stand behind the quality of our product and guarantee to the original purchaser that our products shall be free from defects in material and workmanship for a period of 30 days from the original purchase date. This warranty applies to the products under normal use and is subject to all product usage documentation. In the event you need to exchange your HotPuff battery, simply complete our online Return Form; if you don’t have a hotpuff.com account, you’ll be asked to set one up. Your replacement product typically leaves our warehouse within two (2) business days of the approval of your return. Your request must be received within 30 days from the original purchase date. We reserve the right to refuse any exchange request that does not meet these requirements. All sales are final. Flavor cartridges and disposable products are NOT eligible for replacement or exchange.
You may cancel your order for up to one (1) hour from the time you placed your online order by emailing our customer service department at [email protected].
Cancellation of Orders
We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.
How to Contact Us
If you have any questions or comments about the Terms and Conditions of this Website, please click here or write to us at: