Shipping Policy

Free Shipping On All Purchases Over $50

Most Orders Shipped Within 24 hours!

Where does HotPuff deliver?

We deliver to most addresses within the 48 contiguous states of the United States via our new carrier. Due to the recent shipping changes, we may temporarily not ship to some zip codes.

How does HotPuff deliver?

After processing and packing your order, the shipment is handed over to the shipping crew, who makes daily pickups at our warehouses on the East Coast. You can track the package with real-time visibility until a recipient receives it.

Delivery Schedule

HotPuff ships every day. We do not ship on weekends and national holidays when there is no service. It normally takes 24 hours for us to process your order, depending on our current workloads. (Business days include Mondays through Fridays, except holidays.) On infrequent occasions, we may face an unforeseen delay in shipping your order. We will notify you of an available date to ship by email.

Processing time

Orders received between Monday and Friday are usually processed by the same day or by the end of the next business day. Orders received on Saturday and Sunday are processed by the following business day.

Shipping Time (Transit Days)

You can always track the real-time status of your order online using the tracking number we sent you via email.

* Shipment Status may not be updated until the arrival of the package to the carriers Hub.

* If you can't locate any tracking or delivery information about your package, please contact us.

NOTICE:

*A package with an incomplete address (e.g., missing an apartment number) may experience delays or returns and be subject to an Address Correction charge.